Shipping & Returns

Order/Shipping Policy:

All orders are processed within 1-4 days from the time they are placed. Orders placed Monday-Thursday may be shipped by the next business day, depending on order volume. All orders ship within 1-4 business days after order has been received.

Just a note: If you place an order on a Thursday or Friday, given the time differences and my schedule, I won't likely be able to send your package until the following Tuesday.

All items are shipped by registered airmail. You will get a tracking number to trace your package online. You will receive your tracking number by e-mail after your order is shipped. Furthermore, your package is covered for loss. As we are shipping by registered airmail, you have to acknowledge receipt of the package. If you are absent when the postman is delivering your order, he will leave you a note that you can pick it up within a specific time (usually 8 days) at the post office. Please pick up the package by the stated date, if not, it will be returned to us.

You can track your order on Hong Kong Post website:

http://www.hongkongpost.hk/en/mail_tracking/

For parcel to USA:

You can track your package when it arrives in the US on the USPS website.

www.usps.com

Please note that we are not responsible for customs fees nor can we advise about the rules regarding customs fees for any country.

Transit time:

We currently ship all of our packages through Hong Kong Post.
Average transit/arrival time for packages shipped to a destination: United States, United Kingdom and some European countries are around 14 working days from the date the order was shipped.

Return Policy:

Out of Stock/Sold Out Policy:

If the rare case happens that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.

Returns:

If for any reason you would like to return your item(s) you will have 7 days in which to do so.Please always contact us by email first before sending back any item. Please send all items in perfect condition back including all tags and packaging and unused.

You will need to include your name, address, phone number and e-mail address plus your order date/number (if known). Please also add why you are returning the item.

Refunds will be credited to your account within 2-3 working days within receiving the returned item. We will refund you the total amount minus shipping costs already incurred. If you ordered for more than 83€ / US$95 / £65 and received free shipping we will refund the order value minus the actual incurred shipping costs.

Faulty/Incorrect Goods:

Our goal is for you to have a perfect shopping experience. If we make a mistake with your order, please let us know so that we can make things right. Please do not return products without contacting us first by email.

Email us at info@charmtape.com

If items in your order are damaged on arrival or we sent you an incorrect item, we offer a refund or replacement. In this case, you must notify us within 7 days of arrival.

If for any reason a replacement is not available a full refund including original postage cost will be offered. Please allow 2-3 working days for us to process your refund.

For all other enquiries please email us at info@charmtape.com.